Refund policy

You can change your mind about most things within 14 days of receiving them, and anything faulty will always be put right.

Changing your mind

You have 14 days from the day you receive your item to tell us you want to cancel. You don't need to give a reason.
Tell us through our contact form or at info@spinksnest.com, quoting your order number.
Send the item back within 14 days of telling us, to the address we give you. Please pack it carefully and keep your proof of postage.
You pay the return postage, unless the item is faulty or we sent you the wrong thing.
We refund the price of the item within 14 days of getting it back, or of seeing your proof of postage if that comes first. If you return your whole order, we also refund the standard delivery charge you paid.
Refunds go back to your original payment method.
We may reduce a refund if an item has been handled more than you'd need to check it, as you might in a shop.

The same 14 days apply to anything you take from The Shed Shop during a stay. Let us know, and leave it in the shed or send it back.

What the 14 days don't cover

Food and drink that won't keep, such as pizzas.
Sealed food, drink, skincare and bath products, once you've opened them.
Extras booked for particular dates (see below).

Extras for your stay

Early check-in, late check-out, the pet fee and the third bedroom are tied to the dates of your stay, so the 14-day right doesn't apply to them. If we can't provide an extra you've paid for, we refund it in full. To cancel an extra, tell us at least 7 days before you arrive and we'll refund it.

Gift vouchers

If you change your mind about a gift voucher, tell us within 14 days of buying it. We'll refund it in full as long as it hasn't been used.

Faulty, damaged or wrong items

Please tell us as soon as you can, ideally with a photo.

Within 30 days of receiving the item, you can have a full refund.
After 30 days, we'll offer a repair or replacement. If neither is possible, or it doesn't solve the problem, you can have a refund, which may be reduced to reflect the use you've had.
We cover the return postage in all of these cases.

Many of our pieces are made by hand or are vintage. Small differences in glaze, colour and shape, and signs of age on vintage pieces, are part of their character and aren't faults.